We hope you enjoy every candy and confection you purchase from us as much as we enjoy making and procuring them. However, we do understand that from time to time things can go astray. If that ever happens, rest assured we will do our best to make the situation right.
We have a 14-day return/replacement policy, which means you have 14 days after receiving your item to request a return or replacement.
Returns To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt, order number, or other proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org, call us at 219-552-2639, or bring your return to the store during normal business hours. Any returns being shipped back, must be approved and issued a reference number. Once approved, we'll send you a return shipping label, as well as instructions on how and where to send your package. Return shipping charges will be deducted from any refunded amount. Any items sent back to us without first requesting a return will not be accepted.
Replacements If you believe you have received a product that has a quality issue, the majority of the product must be intact and the packaging available so that we can properly investigate the potential issue. To request a replacement, you can contact us at email@example.com, call us at 219-552-2639, or bring your product to the store during normal business hours. For any products not brought back to the store, we may require you to submit more information, photos, or ship the product back to us. If we do require the product to be shipped back, we'll provide a pre-paid return shipping label. Replacement may not be issued until investigation is completed.
Damaged and Incorrect Product For online orders, please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these circumstances we will refer to our Return and Replacement Policies. In the event that we need the damaged or incorrect product shipped back to us, we will provide a pre-paid shipping label.
Damaged Product Exception While we strive to insure all of our products arrive undamaged, certain candies by nature are more fragile and difficult to ship. These products will be noted in their descriptions and we unfortunately cannot guarantee that they will arrive undamaged. If you choose to have these items shipped, we ask you to please remember that broken candy is just as delicious.
Exceptions / non-returnable items
We cannot accept returns on any immediately consumable products, including, but not limited to, drinks, cotton candy, fudge, truffles, pastries, cookies, and any other product not in a sealed package.
We cannot accept returns on sale items, clearance items, seasonal items, or gift cards.
Any issued store credit may only be redeemed for product and has no cash value.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. If for any reason your original payment method is no longer valid, you will be issued store credit. Please remember it can take some time (5-7 business days) for your bank or credit card company to process and post the refund as well.
Please get in touch if you have questions or concerns about your specific item.
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Flat Rate Shipping
We offer flat rate shipping based off your order total. Please check out our Shipping Policy for details.
Curbside Pickup Available
Schedule a pickup from our store located at The Factory, 1050 Broadway, Suite 17, Chesterton, IN. We also ship nationwide!